This Course list all the Business Processes involves Customers. These Business Processes are based on Customer Journeys during Lifecycle of a Customer.
Every Customer Service Representative shall know these business processes.
Anyone who is working in Telecom BSS Support roles or planning to work in Telecom BSS Support will be benefit from this course.
Did you ever wonder why billing for telecom customers is considered important and complex?
Why can’t a simple billing product used by other commerce entities like retail stores be used by telecom companies?
Take this online course and your curiosity will be addressed.
This Course will help you to understand how a Collection system in a BSS pack works and what are the main processes / functionalities of this system.
For IT support this course will help you to learn Architectural Functional Components of a Collection System,
This Course is about Payment Handling in BSS, this touch base the concept from very begining and designed keeping the young /fresh graduates who are entering the IT industry to serve in BSS Domain. This is a short version. This Course is intentionally created as a File that could be downloaded.
A full course in SCORM compliant eLearning format is also available and will be provided on demand.